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App Support & Help Center

Welcome to DanielSoft Customer Care. We provide official support, troubleshooting guides, and FAQs for all our iOS applications.

📬 Contact Support

If you have questions, encountered a bug, or wish to suggest new features, we are here to assist you. Please reach out to us directly:

✉️ Email: danielsoft.co@gmail.com

⏱️ Average response time: Within 24–48 hours (Business days)

💡 Tip for faster assistance: When contacting us, please include the App Name, your iOS device model, iOS version, and a brief description (or screenshot) of the issue.

❓ Frequently Asked Questions (FAQ)

Q1. How do I restore my purchases or subscription?

If you switched devices or reinstalled the app, navigate to the Settings tab within the app and tap "Restore Purchases". Make sure you are signed into your device with the same Apple ID used during the original purchase. No additional charges will be incurred.

Q2. Why does the app request permissions (Camera, Face ID, Notifications, etc.)?

Our apps only request permissions that are strictly necessary to deliver their core security and management features (e.g., Camera for scanning barcodes or capturing intruder evidence, Face ID for rapid disarming, Notifications for timely expiry or theft alerts). We never access or collect personal data beyond what is required for functionality.

Q3. The app is freezing, crashing, or not responding as expected. What should I do?

Please try the following quick troubleshooting steps:
1. Ensure you have updated the app to the latest version available on the Apple App Store.
2. Force-close the app from the iOS App Switcher and reopen it.
3. Restart your iPhone/iPad.
If the issue persists, contact us at danielsoft.co@gmail.com with details and we will investigate promptly.

Q4. I am not receiving notifications. How can I fix this?

Open your device's Settings > Notifications, find our app, and ensure that "Allow Notifications" is turned on. Also check that your device's Focus mode (Do Not Disturb) is not silencing urgent app alerts.

Q5. How is my personal data handled and stored?

We strictly adhere to a Privacy-First architecture. All user configurations, security logs, and inventory data are stored securely on your local device. We do not sell, rent, or monetize your personal information to third parties.

Developer & Publisher: DanielSoft

Support Contact: danielsoft.co@gmail.com

© DanielSoft. All rights reserved.

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